Support

Something not right?

Tell us what happened and we'll pick it up. If it concerns a specific order, include the order number and we can trace it end to end, from your store through to the distributor.

Before you write

An order has no tracking number yet: Tracking is written back to the Shopify order when the distributor confirms the shipment, not when the order is placed. Open the order in your Shopify admin and check the Sonic Highway section for its current routing status before writing in.
A customer wants to cancel: Cancel it in Shopify as you normally would. If the order has already gone to the distributor we cannot always pull it back, and the app will tell you which case you are in rather than guessing.
A title you published is showing out of stock: Stock follows the distributor and updates on its own. A title that sold out upstream goes unavailable in your store rather than letting a customer buy something nobody can ship.